A robot that is down costs more than the robot
Contracts with an agreed response time, remote diagnostics, stock of critical spare parts and planned maintenance.
Availability is designed, not hoped for
Before handover we define together which failure is critical for you and how quickly it has to be resolved. The contract follows from that, not the other way round.
For critical lines we keep spare parts in Thessaloniki and recommend a standby unit or a replacement agreement so production does not stop.
Three support levels
Basic
Phone and remote support during business hours, software updates, annual inspection.
Professional
Response within 24 hours, on-site service, two planned maintenance visits, basic spare part stock.
Critical
Response within 8 hours, standby unit or fast replacement, quarterly performance review.
Remote diagnostics
Secure remote access, approved by you per incident.
Spare parts
A list of critical components with lead times, defined at handover.
Reporting
Monthly availability and incident report.
Continues with
B2B integration
Process analysis, model selection, work cell design and integration into your line.
Read moreInstallation & commissioning
Delivery, assembly, setup, risk assessment and handover into production.
Read moreTraining & certification
Operators, maintenance staff and safety officers learn to work with the system.
Read moreFrequently asked questions
Tell us what cannot afford to stop
We design the contract around your critical line.